Terms and Conditions
Swift Dreams Courier Services - Terms & Conditions
1. Introduction
Welcome to Swift Dreams Courier Services. By using our services, you agree to comply with the following terms and conditions. Please read them carefully before placing a shipment order.
2. Definitions
• Company refers to Swift Dreams Courier Services.
• Customer refers to the person or entity using our services.
• Shipment refers to the package(s) being transported.
• Carrier refers to the transportation service used to deliver shipments.
3. Scope of Responsibility
• Swift Dreams Courier Services assumes responsibility for packages only from the point of delivery to our warehouse and until they are collected.
• We are not responsible for packages before they arrive at our warehouse or after they have been collected.
• Customers are responsible for providing accurate shipping details and ensuring proper packaging before delivery to our warehouse.
4. Addressing Requirements
• Customers must include their unique mailbox number in line 2 of the shipping address when ordering items.
• Customers must indicate whether they want express or standard shipping.
• Failure to include the mailbox number or shipping preference will result in the package being classified as "lost, unknown or resulting in the customer bearing additional cost"
• To claim a "lost or unknown" package, the customer must provide:
• Tracking number
• Proof of purchase
• Description of package contents
• Declared value of the package
5. Scope of Liability
• We provide courier services for transporting goods but do not assume liability for the condition or content of packages once accepted for shipment.
• The recipient acknowledges that Swift Dreams Courier Services is not responsible for the content of packages or any loss, damage, or theft that occurs during transportation or delivery.
• Shipments are transported at the customer’s own risk.
6. Booking & Payments
• Customers must provide accurate shipping details, including their full addresses and contact information.
• Payment must be made in full before they can be collected after processing unless otherwise agreed upon.
• Additional charges may apply for customs, duties, taxes, or other fees.
7. Shipment Restrictions
• The following items are prohibited from shipping:
• Hazardous materials (explosives, flammable substances, toxic chemicals)
• Illegal goods (drugs, counterfeit items, stolen property)
• Perishable items without proper packaging
• Valuable items (cash, precious metals, antiques) unless insured and declared
• We reserve the right to refuse any shipment at our discretion.
8. Customs Fees & Duties
• All shipments entering Jamaica valued over $100 USD are subject to customs duties and fees as required by Jamaican customs authorities.
• The recipient is responsible for paying all applicable customs charges. Failure to pay may result in shipment delays, storage fees, or return to sender at the customer’s expense.
• Customs processing times may vary, and Swift Dreams Courier Services is not responsible for delays caused by customs clearance.
9. Lost Package Definition
A package is considered lost if:
• It has not been delivered within 30 days of the estimated delivery date.
• It cannot be located within our system after a thorough investigation.
10. Claims Process
Customers must submit a claim for lost or damaged shipments within 7 days of the expected delivery date by providing:
• Tracking number
• Description of package contents
• Declared value of the package
• Proof of value (e.g., invoice or receipt)
11. Investigation Process
• After a claim is submitted, an investigation will take between 21 to 28 days.
• Customers will be informed of the outcome once the investigation is complete.
12. Compensation for Lost Packages
• If a package is deemed lost after the investigation, compensation will be provided based on the declared value, up to a maximum limit set by the company.
• Compensation will not exceed the insured amount (if applicable).
13. Exclusions from Liability
Swift Dreams Courier Services is not liable for:
• Inadequate or improper packaging by the sender.
• Prohibited items shipped in violation of our policies.
• Failure to declare high-value items.
• Delays, loss, or damage caused by customs authorities or other third parties.
• Loss, theft, or damage occurring after the package has been collected in Jamaica.
14. Delivery & Claims
• Customers must ensure someone is available to receive the shipment.
• If a delivery attempt fails, re-delivery fees may apply.
• If packages are not collected within 14 days after being marked ready there will be a $100 per storage charged per day for the uncollected packages. Or the packages will be auction
• Any claims for lost or damaged goods must be reported within 7 days of delivery.
15. Refund & Cancellation Policy
• Cancellations are not only allowed before the package is received at our Florida warehouse by the sender. Once a package has been received at our warehouse, cancellations are no longer possible.
• No refunds will be issued for shipments already in transit or delivered.
16. Dispute Resolution
• Any disputes regarding shipments, claims, or company policies shall first be resolved through direct negotiation with Swift Dreams Courier Services.
• If an agreement cannot be reached, disputes may be resolved through mediation or arbitration as required by law.
17. Privacy & Data Protection
• We collect customer data only for shipping purposes and do not share it with third parties, except as required by law.
18. Changes to Terms & Conditions
• We reserve the right to update these terms at any time. The latest version will be available on our website.
19. Contact Information
For inquiries, claims, or support, contact us at:
📧 [email protected]
📧 [email protected]
📞 876-542-0588
🌍 swiftdreamsja.com